Maybe ok for small items, but beware their return policy for bigger ones. I've been shopping here for the past 6 months as I've been renovating my house. Today I purchased an electric pole saw. When I got it home and out of the box there was no power through the pole, but power if connected directly to the saw. The pole itself was sloppily assembled, the grommet for the power cord was not aligned and the handle had a gap. I took the screws out and fixed the grommet, but noted that the wiring inside was poor quality. For $100 I decided I wasn't happy with it and took it back. Instead of giving me a refund, they took it to the back and came back up and insisted that it worked fine. The employee in the back (the manager?) insinuated that I just didn't know how to operate it (who cares if that's true, I wasn't happy with the quality and wanted a refund - what kind of store doesn't respect that?). He also kept asking me if I just didn't want a pole saw. ??? I have no idea what he was getting at, they only had one other one on display and the box was already open on that one! The customer is always right, if I return an item because I am dissatisfied with it, provide the refund. I am disputing with my credit card and am quite confident I will prevail. Of course, they made it a little harder, as they took my receipt! You can get better prices at Lowe's, and while you won't get much personal attention, they will definitely allow you to return an item.
I used to go to Lowes for most of my hardware related stuff, but this Ace store is so friendly and helpful, I only go elsewhere when Ace does not have it. This Ace is truly the Place of the helpful Hardware man (and woman)!
I love how it's right down the street from me. Every time I go in someone's always right there to ask if I need help and it's never an over baring feeling. I sometimes come in with my dogs and yesterday I had my hands full the woman running the check out counter offered to help me grab my dog food and bring it to my car. I really appreciated that. I've always had a good experience at this store!
I was looking for a special Apple iphone tool and even though I didn't find it, I did get someone who was very patience with me. He was able to look throughout the tools section and recommended a place.
Love that it's close to home but I feel like I'm being bombarded by employees the second I walk in then follow you around like your a theif when you don't accept their help. Plus they always got some cashier who clearly states to the customers how they hate their job. I'll drive 5 more miles to Home Depot from now on.
Madden S Ace Hardware 3 is a US Hardware Store based in Holly Hill, Florida. Madden S Ace Hardware 3 is located at 261 Ridgewood Ave, Holly Hill, FL 32117, USA.
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